Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by ExitSaaS Automation ("we," "us," or "our"), including our website, custom software development, and managed automation services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, users, and customers of our services, including but not limited to custom software development, AI receptionist services, and business automation solutions.

2. Description of Services

ExitSaaS Automation provides:

• Custom Software Development: One-time builds of custom automation software tailored to your business needs
• Managed Services: Ongoing automation services including AI phone answering, appointment scheduling, and customer communication automation
• Support & Maintenance: Optional ongoing support for custom-built software
• Consultation Services: Business process analysis and automation recommendations

Specific service details, deliverables, and pricing are outlined in individual service agreements or proposals provided to you.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of any account credentials we provide
• Use our services only for lawful purposes and in compliance with all applicable laws
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorized access to any part of our services
• Promptly notify us of any unauthorized use of your account or security breaches

4. Payment Terms

Custom Software Development

• Payment schedules are specified in your project proposal or agreement
• Typical structure: 50% deposit to begin work, 50% upon completion
• All deposits are non-refundable once work has commenced

Managed Services

• Monthly fees are billed in advance on the same day each month
• Setup fees are due before service activation
• Usage-based charges (if applicable) are billed monthly in arrears

General Payment Terms

• Payment is due within 15 days of invoice date unless otherwise specified
• Late payments may incur a 1.5% monthly finance charge
• We reserve the right to suspend services for accounts more than 30 days past due
• All fees are in US dollars and do not include applicable taxes

5. Intellectual Property

Custom Software Ownership

For custom software development projects:

• Your Code: Upon full payment, you own the custom code we write specifically for your project
• Our Tools: We retain ownership of our proprietary frameworks, libraries, and development tools used to build your software
• Third-Party Components: Open-source or third-party components remain subject to their respective licenses

Managed Services

For managed services (such as AI receptionist):

• We retain ownership of all systems, software, and infrastructure used to provide the service
• You retain ownership of your business data and customer information
• Upon termination, we will provide you with your data in a standard format

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our business relationship. This includes but is not limited to:

• Business processes and workflows
• Customer data and contact information
• Pricing and financial information
• Technical specifications and system details

Confidentiality obligations survive termination of services for a period of two (2) years.

7. Service Level & Availability

For managed services:

• We target 99.5% uptime for our core services
• Scheduled maintenance will be communicated in advance when possible
• We are not liable for service interruptions due to factors beyond our control

For custom software:

• Software is delivered "as specified" in your project agreement
• We provide a 30-day warranty period to address bugs in delivered code
• Ongoing support and maintenance require a separate support agreement

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from our services shall not exceed the fees paid by you in the twelve (12) months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for lost profits, data loss, or business interruption
• We are not responsible for the actions or communications of AI systems beyond reasonable configuration and training

9. Indemnification

You agree to indemnify and hold harmless ExitSaaS Automation, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content or data you provide to us

10. Termination

Custom Software Projects

• Either party may terminate with written notice if the other party materially breaches these Terms
• Upon termination, you are responsible for payment of all work completed to date
• Deposits are non-refundable once work has commenced

Managed Services

• Either party may terminate with 30 days written notice
• We may terminate immediately for non-payment or Terms violations
• Upon termination, we will provide your data and assist with reasonable transition
• No refunds for partial months of service

11. Dispute Resolution

Any disputes arising from these Terms or our services shall be:

• First attempted to be resolved through good-faith negotiation
• If negotiation fails, resolved through binding arbitration in Brevard County, Florida
• Governed by the laws of the State of Florida

Both parties waive the right to participate in class action lawsuits related to these Terms.

12. Communications Consent

By providing your contact information and using our services, you consent to receive communications from us via:

• Email: Service updates, invoices, and project communications
• Phone: Consultations, support calls, and service discussions
• Text Messages: Appointment reminders, urgent notifications, and service alerts

You may opt out of marketing communications at any time. Service-related communications are necessary for providing our services and cannot be opted out of while services are active.

Message and data rates may apply. Message frequency varies based on service type and your communication preferences.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. For material changes affecting active service agreements, we will provide 30 days notice via email.

Continued use of our services after changes constitutes acceptance of the modified Terms.

14. General Provisions

• Entire Agreement: These Terms, along with any service agreements, constitute the entire agreement between you and ExitSaaS Automation
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control

15. Contact Information

If you have questions about these Terms of Service, please contact us: