Step-by-Step Breakdown

See Exactly When Each Feature Kicks In

From the moment a customer calls to the Google review request after the service visit - here's what happens automatically.

📞
When: Phone Rings

24/7 Answering

The second someone calls your business number, the AI picks up. No rings to voicemail. No "please hold." It answers with your company name, ready to help.

What the customer hears: "Thanks for calling Green Blade Lawn Care, this is Sarah. How can I help you today?"
💬
When: Customer Asks About Services

Answers Pricing Questions

The AI knows your services, service area, and pricing ranges. When someone asks "How much for weekly mowing?" it gives helpful ballpark estimates while explaining an on-site quote is needed for exact pricing.

Example response: "Weekly mowing typically runs $35-65 depending on lawn size and complexity. I can set you up with a free estimate so we can give you an exact quote after seeing your property."
📅
When: Customer Wants an Estimate

Automatic Estimate Booking

The AI gathers their name, phone, address, and what services they're interested in. Then it texts them a link to pick a time slot for a free estimate. They book right from their phone.

How it works: AI collects info → Texts booking link → Customer picks a time → You see it on your dashboard
✉️
When: Estimate is Booked

SMS Confirmation

The moment they pick a time slot, they get a text confirming the estimate appointment. Date, time, your company name - all spelled out. No confusion about when you're coming.

Customer receives: "Confirmed! Green Blade Lawn Care will see you for a free estimate on Tuesday, Feb 4th at 10:00 AM. We'll send a reminder beforehand."
When: 24 Hours Before Estimate

Appointment Reminder

The day before their estimate, they get another text reminding them you're coming. This cuts no-shows by 60%. Customers appreciate the heads-up and make sure someone's home.

Customer receives: "Reminder: Your free estimate with Green Blade Lawn Care is tomorrow at 10:00 AM. Reply STOP to unsubscribe."
👤
When: Customer Requests a Person

Human Fallback

If a caller says "I want to talk to a real person" or has a complex question, the AI doesn't fight them. It collects their info and tells them you'll call back shortly. You get notified immediately.

What the AI says: "Absolutely, I understand. Let me get your number and our owner Mike will call you back within the hour. What's the best number to reach you?"
🌿
When: You Complete the Service

Mark Service Complete

After you finish mowing, trimming, or whatever service you provided, you (or your crew) mark the job as "completed" in the dashboard. Takes 2 seconds. This triggers the review automation.

How to do it: Open dashboard on your phone → Find the job → Tap "Complete" → Done
When: 24 Hours After Service

Review Request

The next day, the customer gets a friendly text asking how things look. If they're happy (most are), there's a direct link to leave you a Google review. More reviews = more calls next season.

Customer receives: "Hi! How does your lawn look after our visit yesterday? If you're happy with the results, we'd really appreciate a quick Google review: [Link]"
📊
When: Every Call & Service

Customer Database

Every person who calls becomes a contact in your database. Name, phone, address, what services they're interested in, service history. This is YOUR list - not stuck in some SaaS you're renting.

What you keep forever: Customer name, phone, property address, service history, call recordings, notes

Quick Reference: When Does Each Feature Trigger?

📞

24/7 Answering

Every incoming call

💬

Pricing Answers

When customer asks

📅

Auto Booking

During the call

✉️

SMS Confirmation

Instantly after booking

Reminder Text

24 hours before appt

👤

Human Fallback

On request anytime

Review Request

24 hours after service

📊

Customer Saved

Every call & booking

What Do You Actually Have To Do?

Almost nothing. Here's your entire job:

1
Show up to estimates

The AI books them. You just need to be there to give the quote.

2
Do great lawn work

You know this part. The automation handles everything else.

3
Mark services as complete

One tap on your phone. Takes 2 seconds. Triggers the review request.

4
Call back human-fallback requests

When someone wants to talk to you directly, you get notified. Call them back when you can.

That's it. Everything else runs automatically.

Ready to See It In Action?

Call our demo line or get a free consultation.